Terms and conditions

The general terms and conditions apply to the sale and delivery of goods by our company. Deviating conditions of the buyer are only valid if we have agreed to them in writing or in a company-specific manner. By clicking the checkbox in the shopping cart "I have read and accepted the terms and conditions (link to the terms and conditions)" before submitting the order, the buyer declares that he is in agreement with these terms and conditions and is bound by them. Our range of offers is non-binding and subject to change. The order of the customer with full legal capacity (persons over the age of 18) represents an offer to conclude a purchase contract. The confirmation of receipt of the order sent by us does not yet constitute acceptance of the offer. The purchase contract is only concluded as soon as we receive the Deliver the ordered goods and confirm the shipment to the customer. All offers on our website are subject to change, non-binding and only available while stocks last.

Contract language
The content of the contract, all other information, customer service, data information and complaint handling are consistently offered in German.

The prices apply at the time of the order including VAT. plus all expenses incurred with shipping. They can be seen in the shopping cart before the contract is concluded and then in the order confirmation sent to the customer. If export or import taxes are due in the course of shipping, these will also be borne by the customer (information on this is available from your responsible customs office). There is no sales tax for sales to customers outside the EU, but they have to pay the respective national import duties. For sales to entrepreneurs within the EU, no Austrian sales tax is due if the UID is proven; they have to pay sales tax in their home country. Payment must be made in euros.

Right of withdrawal
The withdrawal period for a consumer according to KSchG from the conclusion of the contract in distance selling is 2 weeks. It begins with deliveries of goods when they are received by the consumer. The day on which the deadline is triggered (contract conclusion or receipt by the customer) does not count. The withdrawal can be made in writing by email, fax or letter to our company within the withdrawal period to the address below without giving reasons: Gonadosan Distribution GmbH Römerstr. 2 A 6900 Bregenz Fax: 0043 / 5574-44836-9 If the consumer withdraws from the contract, the entrepreneur has to reimburse the payments made by the consumer step by step. The consumer must return the received products unopened. As agreed, the customer has to bear the costs of returning the goods. If the customer is an entrepreneur in accordance with §1 UGB, a revocation is completely excluded.

Payment, default of payment, reminder, default of acceptance, retention of title We accept the following payment methods: the payment service system "PayPal" and prepayment. With credit card payments, an encrypted transmission corresponding to the current state of the art - SSL encryption - is enabled, which protects your data from unauthorized access. The payment is debited when the order is completed. When paying in advance, the customer must make the payment within one week of receipt of the order confirmation. Otherwise the order will be considered invalid.

Late payment
The statutory interest rate for money claims between entrepreneurs from entrepreneurial transactions is 8 (eight) percentage points above the base rate. The base rate that applies on the last day of the half year is decisive for the next half year. Connecting interest rate for the calculation of default interest in business transactions in accordance with § 1333 Paragraph 2 ABGB. The statutory default interest in non-business transactions, i.e. between consumers and entrepreneurs on the one hand or between consumers among themselves on the other hand, will remain unchanged at 4 (four) percentage points, since they do not fall within the scope of the late payment directive. zinsklauseln.oenb.at

Reminder and collection charges
In the event of default, the contractual partner undertakes to reimburse the reminder and collection charges to which we are entitled, insofar as they are necessary for appropriate legal prosecution and in relation to the claim, even in the event of default in payment through no fault of our own, whereby he undertakes in particular, in the event of these being involved of a collection agency to reimburse us for the costs incurred as a result, insofar as these do not exceed the maximum rates due to the collection agencies according to the BMWFJ ordinance. If we operate the dunning process ourselves, the debtor undertakes to pay an amount of EUR 12.- per reminder, as well as an amount of EUR 5.- each six months to keep records of the debt relationship in the dunning process.

Delay of acception
In the event of default in acceptance by customers who have ordered as entrepreneurs, we are entitled to store the goods with us, for which we charge a storage fee of EUR 0.1 per commenced calendar day. At the same time we insist on the fulfillment of the contract.

Retention of title
We reserve ownership of the delivered service or goods or of the media processed or created by us until all payments from the business relationship with the customer have been received. If the customer resells goods subject to retention of title, he must also pass on the retention of title. Access by third parties to our reserved goods must be reported by the customer immediately. Pledging, security transfers and the like of the goods subject to retention of title are only permitted with our prior consent. If payment is not made immediately after a reminder in the event of default, our reserved goods must be returned immediately. Return costs are borne by the customer.